Cancellation
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I'm based in the EU, can I return this product if I've already used the clay?
I'm based in the EU, can I return this product if I've already used the clay?
Yes, EU customers have a 14-day right of withdrawal. However, if the clay has already been used, we may only be able to offer a partial refund, as the product can no longer be resold once used.
I'm based outside the EU, can I return this product?
I'm based outside the EU, can I return this product?
Yes, we also offer a 14-day return window for customers outside the EU. Please contact us first to arrange your return. Please note that we're unable to accept returns if the clay set has been opened or used.
I have a question about my order or return, who do I contact?
I have a question about my order or return, who do I contact?
For any questions, or to request a return, please email us at pupmuteus@gmail.com with your full name and order number, and we'll get back to you as soon as possible.
How long does shipping take?
How long does shipping take?
Orders are processed within 1-2 business days. Delivery typically takes 5-8 business days, depending on your destination country. If you run into any issues, feel free to reach out to us at pupmuteus@gmail.com.
Declare withdrawal
Please fill out the following form to declare your withdrawal from the contract.
